Return

Our return policy is 14 days as per EU legislation, which means that you have 14 days from the date of delivery of your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, never worn or unused, unwashed, with tags and in the original packaging.

To initiate a return, you can contact us at info@toms-archive.com. If you meet the deadline and your return is accepted, you can send your parcel back independently via the Post Office or the carrier of your choice to the address that will be indicated to you by email.

Always remember to notify us by email before returning your order. Items that are returned to us without first requesting a return by email cannot be processed.

You can always contact us with any return questions at info@toms-archive.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item so that we can assess the problem and correct it.

Refunds
We will inform you as soon as we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded using your original payment method. Please keep in mind that your bank or credit card company requires variable time frames to process and register your refund. Thank you for understanding that these timelines do not depend on us.

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